Vintage Vault Delivery Terms

We take pride in the level of service that we offer to you our customer.

We will always use professional packaging and take the greatest of care to pack your items very securely.

We make use of Courier Guy and Postnet and trust in them to deliver your package safely.

We cannot however take responsibility for any item that is lost or damaged while in the care of the courier. Photos will be taken of your items and send to you before the courier collect the parcels from us. Once the courier has collected the parcel, we no longer take responsibility for the items.

Courier Guy do have a claims system in the event that the parcel is lost or damaged. That will be your responsibility to start and complete this process.

We are passionate about providing you with great service and will ensure that we do everything to
ensure that this is kept to the minimum.